No. We offer 75+ lab tests that you can conveniently purchase online without visiting a doctor’s office. However, most of our lab tests will require you to visit a Quest Diagnostics Patient Service Center to have your sample collected.

Yes. Our lab tests are the same lab tests trusted by doctors and hospitals across the U.S. and are performed in laboratories that are CLIA-certified.

Quest is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you in connection with Quest. PWN services include physician oversight of all tests (based upon the information that you share), including ordering tests, if appropriate, and evaluating results once available. You will also have the opportunity to speak with a PWN physician to discuss the lab results, and in some states (and for adults only), the Licensed PWN physician will be able to provide treatment for some conditions. Before submitting your payment for your testing purchase, you will see the fees collected on behalf of PWN for their services to you. If one or more of your results indicates that you need prompt attention, you will receive a call directly from the PWN care coordination team. Additionally, if one or more of your results is for a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. All of test results will be sent directly to your Quest account.

 

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.

 

Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here.

Quest Consumer Inc. is a separate company (owned by Quest Diagnostics) that operates the questhealth.com website and brings together healthcare services and providers, such as Quest Diagnostics and PWNHealth, so that home collection kits and laboratory tests can be purchased by people like you with no doctor visit required.

Quest Diagnostics is a healthcare provider that empowers people to take action to improve health outcomes. Quest Diagnostics provides laboratory testing services that are available for purchase on questhealth.com or through your personal physician.

The HIPAA Authorization form, which may be accessed in your questhealth.com account, describes your protected health information that Quest Diagnostics Incorporated, its subsidiaries and affiliates that provide clinical laboratory services, and its service providers (collectively, “Quest Diagnostics”) may share with Quest Consumer Inc. The HIPAA Authorization applies only to protected health information related to the tests you have purchased through questhealth.com or QuestDirect. The HIPAA Authorization permits Quest Diagnostics to share with Quest Consumer Inc. your entire medical record for the services purchased through QuestDirect (an earlier version of questhealth.com, now discontinued) or on questhealth.com, including information about your medical condition(s), medical history, purchase history, and testing information and results and all other identifiable information about you. Please note that this may include sensitive information and records, such as substance abuse records, information on HIV/AIDS (diagnosis or testing), STIs, if such information is part of your medical record for services purchased through QuestDirect or questhealth.com.

You can read the HIPAA Authorization form (in full) in your questhealth.com account. If you have not signed the HIPAA Authorization, you will be prompted to do so after you sign in. If you have signed the form, you will find a printable copy at Account > Manage preferences > HIPAA Authorization.

To learn more about how Quest Consumer can use your information, please see the Quest Consumer Inc. Privacy Notice.

You can find an explanation of the tests on our website (which includes the age range for tests that are available for children), but if you're not sure which lab test to choose, please consult your doctor.

You can find your child’s result in your MyQuest account at Quest Diagnostics MyQuest website. If you need information about the status of your child’s test, please contact Customer Support. Visit the Customer Support page for information on how to contact customer support.

No. At this time, Quest Consumer is not selling lab tests for minors. Please contact your child's physician for more information on obtaining testing for your child.

Lab tests are not currently available in Arizona, Alaska, Hawaii, and Puerto Rico.

 

Note: In Arizona, Sonora Quest Laboratories offers testing that you can purchase through My Lab ReQuest™. Visit www.MyLabReQuest.com to learn more.

No. Lab test results cannot be prioritized or expedited.

Click "Shop" on the top navigation bar of this site to browse and select tests to add to your cart. If you haven't already done so, you will need to create an account to proceed to checkout.

Some home collection kits can be purchased and sent to other people. Review the product page to see if the home collection kit that you are interested in can be given/sent to others.

Note: If you are buying one or more tests for one or more people, make sure that you select the correct number of tests for each person before adding the item to your cart. For example, if you are purchasing two home collection kits for yourself and three home collection kits for Jane, you would first select Me, 2, and then click Add to Cart. Then you would select Others, 3, and the click Add to Cart. (Jane's shipping information can then be added during checkout).

On selected tests, you'll be asked relevant medical questions. This is to help confirm that the test you’ve selected is right for you.

PWNHealth and its affiliates will review your purchase to ensure it's medically appropriate before submitting a test order for processing. PWNHealth will also review your test results and contact you directly if your results require prompt attention. Should you have any questions, PWNHealth and its affiliates are available to discuss.

You may live in a state where our tests are not available. Additionally, some tests are not available to people of a specific sex or age.

You may be able to purchase multiple home collection kits for some tests during a single purchase. Review the product page to see if you can purchase several home collection kits during a single purchase.

An acknowledgement page will appear after you complete your checkout. Once your purchase is processed, you will get a purchase confirmation email from Quest, sent to the email address you used to register your account. You will also see your lab test(s) listed on your Orders page in your Account.

You may live in a state where our tests are not available, or your age or gender may exclude a purchase. Check that there are no duplicate tests in your cart. Also, check that the address on your account is not a P.O. Box; we can only accept a street address.

If you purchase a single test and a panel of tests, or two panels at the same time, some test components may overlap. In either case, we automatically deduct the cost of the overlapped component from your cart, so you only get charged once for the same test component.

For example, if you add a Basic Health Profile and a Cholesterol Panel to your cart, the price of the Cholesterol Panel will be deducted at checkout because the Cholesterol Panel is already part of the Basic Health Profile.

You can use your promo code during the checkout process. On the Cart page, you will see a text box labeled ‘Enter Promo Code.’ Type in your promo code and then apply the code. Your discount will then display as a line item in the subtotal, and the total will be updated to reflect the discount.

Make sure you have typed in the promo code correctly, that the code hasn't expired, and that the promo code is valid for the product(s) that you are purchasing. Please see the information provided with your promo code and/or Special Offer Terms at the bottom of this website for specific eligibility details.

Promo codes must be entered during checkout. They cannot be retroactively added to an order. If you are unsure if you added a promo code, check your receipt or review your purchase on the Orders page. If a promo was applied, you will see the discount in a line item of the subtotal and in the total.

Currently, there are over 75+ lab tests available for purchase on questhealth.com, including those for allergies, cardiovascular health, sexual health, and more. These are the same quality tests that doctors use and trust. Furthermore, additional lab tests are added to questhealth.com regularly.

Click “Shop” on the top navigation to browse our tests.

Note: Your doctor can still order more specific or complex diagnostic tests from Quest Diagnostics, covering the widest range of medical scenarios.

If you are creating a new account during your first checkout, you will receive an email to confirm your email address after you complete the first purchase. This confirmation is required to see your results.

If you have purchased a test previously, for your added security, we will ask you to confirm your email before making a new purchase or viewing results if you haven’t already done so.

Note: If you change your communication email address, you will need to confirm the new email address too.

No. Quest Consumer uses information received from Quest Diagnostics to keep you informed about the testing you purchase or the home collection kit you activate on the Quest Consumer website (questhealth.com). If you do not wish to provide the HIPAA Authorization, you will not be able to make a purchase or activate a home collection kit on questhealth.com, but you can still get laboratory testing services from Quest Diagnostics through your personal physician.

If you are looking for lab results for testing previously purchased from QuestDirect® or questhealth.com and do not wish to sign the HIPAA Authorization, you can access them through your MyQuest® account or by contacting Quest Diagnostics for a copy (which can be received by mail, email, or fax).

Quest Mobile™'s phlebotomists undergo regular proficiency testing and follow rigorous safety protocols. Quest Mobile™ employees are up-to-date on their credentials and have passed a multi-step safety screening & background check. Quest Mobile™ phlebotomists have backgrounds such as RNs, LPNs, Medical Assistants, Medical Technicians and Lab Technicians.

The Quest Mobile™ phlebotomist will deliver the sample directly to the closest Quest Diagnostics location for processing. You will receive an email notification when your lab test results are ready.

Once your In-home Sample Collection purchase is processed, you will get a purchase confirmation email from Quest. It will be sent to the email address you used to register your account. You will also receive an email and text message from Quest Mobile™ with a link to schedule your in-home sample collection with a Quest Mobile™ phlebotomist.

Rescheduling

You may reschedule your sample collection up to 24 hours in advance of your scheduled appointment. Appointment changes made less than 24-hours of the scheduled in-home sample collection may result in cancellation, and you will be charged the full collection fee.

Cancellation

You may cancel your in-home sample collection up to 24 hours in advance of your scheduled appointment. There is a non-refundable cancellation fee of $10, which includes Quest Mobile™ administrative fees. In some states, applicable taxes are non-refundable as well.

Cancellations made less than 24 hours in advance of your scheduled in-home sample collection appointment are non-refundable and you will be charged the full collection fee of $55.

If you do not complete your in-home sample collection within 60 days of your purchase, your purchase will expire and you will be charged the full collection fee of $55.

To make any changes to your appointment, please call Quest Mobile™ at 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.

Quest currently offers in-home sample collection in select areas through Quest Mobile™, a Quest Diagnostics company. Click the link at the top of the page to see if your zip code is eligible. If you live in certain zip codes and the sample collection for your test can be done at home, you are eligible to book in-home sample collection.

The Quest Mobile™ customer service group is ready to assist you. For further information please call 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.

No. You can only purchase an in-home sample collection for yourself.

The following credit cards are accepted: Visa®, Mastercard®, and American Express. Debit cards and Apple Pay are also accepted. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can also be used if they work as credit/debit cards.

You may be able to use FSA/HSA funds to purchase a lab test. However, we do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.

Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can be used as long as they work as credit/debit cards. You may be able to use FSA/HSA funds to purchase a lab test. However, we do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.

No. The lab tests available for purchase on questhealth.com are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.

Note: COVID-19 testing may be available with no out-of-pocket costs for eligible insured individuals when billed to a health plan, including Medicare and Medicaid. View $0 out-of-pocket testing options or reach out to your healthcare provider.

Yes. We use Transport Layer Security (TLS) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.

Log in and check the Quest Orders page for the status of your purchase. If your transaction is NOT on the Orders page, it is likely that the charge is still being processed by your credit card company.

If we were unable to perform a test that was purchased, you will see a "Test Not Performed" (TNP) message on your result, and you will be refunded to the original form of payment used in the purchase.

Appointments can be scheduled after making a purchase. Once your purchase is complete, return to www.questhealth.com and click the “Schedule appointment” text on the right side of the top navigation bar. Answer the associated questions to find a Quest Diagnostics location near you and book an appointment. Enter your information, including your address and contact details. Then, review your appointment details and click the “Schedule appointment” button.

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

No, multiple tests purchased can be scheduled for an appointment at the same time.

Most of the time, you can have your sample collected for multiple orders within one appointment. There are a few tests (such as glucose testing) that may require a separate appointment due to requirements such as fasting or the need for a longer appointment time.

If you have your appointment confirmation email, you can reschedule or cancel your appointment via the link in the email.

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

No. Your purchase will remain valid for 60 days after purchase. You can reschedule an appointment at any time before it expires. See our Expiration Policy here.

Please be aware that when you visit a Quest Diagnostics Patient Service Center:

• Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
• Masks or face coverings are required while in a patient service center, even if you got a COVID-19 vaccination.

Note: If you have severe symptoms such as a high-grade fever of 102° F that has lasted for 48 hours or severe and constant shortness of breath, please see your doctor before making an appointment.

 

Protecting your health is more important than ever. Quest Diagnostics Peace of Mind program makes it easier and safer to access the routine testing you need. For more information, click here.

 

Some blood tests require that you refrain from eating or drinking anything but water (fasting) prior to having your blood drawn. Fasting or diet requirements will be detailed in your confirmation email.

Fasting is where you do not eat or drink anything except water before having a lab test – usually for 8 hours or more. If you have prescription medications, you should continue taking them during this time. Please visit www.QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.

For tests that require fasting, it provides the most reliable results. If you did not fast and want us to perform the test anyway, we'll note it on the report for reference.

Sign in using the electronic kiosk or, if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID. Be sure to mark the reason for your visit when signing in. Additionally, please bring your order number or a copy of your order details.

You will receive an email notification when your lab test results are ready. You can log in and view the results on your Quest Results page.

Note: If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same web page. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

You will be the only one with access to your lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.

For additional information, please see the PWN privacy policy and the Quest privacy policy.

No. But if you have a MyQuest™ account, you can log in to see the lab test results that your doctor ordered. Alternatively, contact your doctor’s office directly.

Your purchase includes the option to discuss your test results with a PWNHealth physician at no extra cost. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.

Included with your purchase is the opportunity to speak with a PWN physician about any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team.

If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

Please log in and check your Quest Results page for the status of your results.

You can also contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html

Please contact Customer Service for further assistance by clicking this link: Questhealth.com/customer-support.html

Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout), and on your receipt. The Physician Service Fee is the fee that Quest collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN. Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

For your added security, once you have logged in, confirmed your email address (if you have not done this yet), and correctly entered a verification code, your purchases will be listed on the Orders tab in your account.

In-person Tests

• You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

For home collection kits with that can be used and resulted at home:

• These home collection kits cannot be canceled and are nonrefundable.

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.

To cancel your purchase with a Quest Customer Support representative:

Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.

View all FAQs

Once you have canceled your purchase, or your order has expired, your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

For more information, please review our cancellation policy.

If it has been more than 14 days since your order expired or you canceled your purchase, please contact Customer Service for further assistance by clicking here.

For more information, please review our Cancellation Policy.

In-person tests
If you do not have your sample collected at a Quest Diagnostics Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.

For more information, please review our cancellation policy.

For home collection kits that can be resulted at home: 

• These home collection kits have an expiration date (located on the packaging), after which the home collection kit is invalid, and cannot be used. 
• These home collection kits cannot be canceled and are nonrefundable. 

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well. 
• After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration. 

Please review all the documentation that came with your home collection kit.  

If you receive a kit that is expired please visit Customer Support page to find information on how to contact customer support. 

The email is letting you know that you have not had a sample collected for a test you purchased, and you only have a few days left before your purchase expires. The email will note the expiration date of the test. If you let it lapse, your purchase will be partially refunded according to our expiration policy.

Make an appointment to have your sample collected before the expiration date.

For more information, please review our Expiration Policy.

In-Person Tests

If you do not have your sample collected at a Quest Diagnostics Patient Service Center within 60 days of your purchase, your purchase will expire. You will receive an email detailing that your purchase has expired and that you will receive a refund minus any nonrefundable PWN and Quest Diagnostics administration fees and applicable taxes. For more information, please review our expiration policy.

For home collection kits which can be used and resulted at home: 

• These home collection kits have an expiration date (located on the packaging), after which the home collection kit is invalid, and cannot be used. 
• These home collection kits cannot be canceled and are nonrefundable. 

For all other home collection kits with lab processing and resulting:

• After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration. 

Please review all the documentation that came with your home collection kit. 

 

Licensed PWNHealth physicians provide oversight for all lab tests purchased on questhealth.com, based upon the information that you share. Therefore, you will see the purchase showing “Pending” on the Orders tab in your account immediately after you complete the checkout. Once PWNHealth has reviewed and approved your order, you will receive an order confirmation email and be able to see your purchase updated to “Order placed” in your account. If your purchase needs further attention, you will be notified via email.

A home collection kit is composed of items that you need to collect a sample (for example, blood, saliva, urine, nasal secretions, etc) for testing. Some home collection kits will need to be returned to Quest for processing, while other home collection kits can be used and resulted at home. Each kit comes with instructions.

If your home collection kit includes links (URLs) to instructional videos, it is very important that you watch them prior to collecting your sample.

Yes. Home collection kits that can be used and resulted at home have an expiration date (located on the packaging), after which the home collection kit is invalid and cannot be used.

Home collection kits that can be used and resulted at home cannot be canceled and are nonrefundable. For questions about home collection kits with lab processing and resulting, please review our Expiration Policy in the section above.

Please review all the documentation that came with your home collection kit.

You can have a home collection kit shipped to yourself at your billing address or at an alternate shipping address. Additionally, if you have purchased multiple tests for 1 or more people, you can use your Address Book to send home collection kits directly to those for whom you purchased a test. Tests are not available for purchase and home collection kits cannot be shipped to Arizona, Alaska, Hawaii, or Puerto Rico.

Note: At this time we cannot ship to PO/UPS Boxes or APO/FPO/DPO addresses.

No. Shipping is included in the price of the home collection kit.

A PWN service fee is collected on behalf of PWNHealth and its affiliated professional entities for independent physician oversight of lab testing, including ordering testing, if appropriate, as well as providing physician follow-up services. When you look at a test's product page, you will see if the test has a PWN service fee. If a test does have a PWN service fee, it will be added to the cost of your tests (in the shopping cart) as follows:

• Home collection kits that require lab processing have a per kit PWN service fee
• Tests with in person sample collection have a per person PWN service fee

Home collection kits should arrive within a few business days. When your order ships, you will receive an email with tracking information that you can use to track your shipment. You can also track the status of your shipment in your account on the Orders tab.

Yes. You can track the status of the shipment and testing of your home collection kit in your account on the Orders tab.

Status may be as follows:

• Order Placed
• Kit Shipped (tracking number provided when available)
• Sample Received
• Results Ready

Note: Viewing the Orders tab requires that you enter a 1-time verification code to access your confidential account details. You will receive this verification code in an email at the address associated with your questhealth.com account.

Please review all the documentation that came with your home collection kit. You will find instructions for use.

For home collection kits which can be used and resulted at home:

• These home collection kits have an expiration date (located on the packaging), after which the home collection kit is invalid, and cannot be used.
• These home collection kits cannot be canceled and are nonrefundable.

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.
• After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration.

Your home collection kit contains everything you need to collect your sample. If you still have questions, please call the number included on the materials in your home collection kit.

Some tests require that you refrain from eating or drinking anything but water (fasting) prior to collecting your sample. Fasting or diet requirements will be detailed in the information that accompanies your home collection kit.

No. Quest Diagnostics Patient Service Centers cannot accept home collection kits or your sample.

If you purchased a home collection kit that must be returned to Quest Diagnostics for processing, use the prepaid, pre-addressed packaging to return your sample to Quest Diagnostics.

No. Each sample must be returned in the prepaid, pre-addressed packaging that it came with. Please review the instructions that came with your home collection kit for important information on how to pack- age your sample and return it.

For home collection kits which can be used and resulted at home:

• These home collection kits cannot be canceled and are nonrefundable.

If your home collection kit is lost, damaged or missing items, please contact customer support. Please visit the Customer Support page to find information on how to contact customer support.

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.
• After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration.

Please review all the information that came with your home collection kit. The instructions and/or instruc- tional video should provide you with information about collecting a sample while sick.

Please visit the Customer Support page for contact information and then contact customer support.

The address book allows you to store multiple shipping addresses for yourself and others. You can then use these stored addresses during checkout. The address book can only be updated from your Account settings. Any changes made to an address during checkout will not be saved to the Address Book.

Tip: If you plan on shipping home collection kits to multiple recipients and/or addresses, add these recip- ients and addresses to your Address Book before you check out.

The Address Book can only be updated from your Account settings. Changes made to Address Book entries during checkout are not saved.

Note: Only some tests are eligible to be purchased for someone else.

1. Click Shop on the top navigation bar of this site to browse the available tests. The Who is getting tested? question will have an Other option available if a test can be purchased for someone else.
2. Under Who is getting tested?, select Others, the Quantity of tests to purchase for that person, and the Test Type. Note: The quantity of tests cannot be broken up and sent to multiple recipients. If you select Others, and set your Quantity to 4, All 4 tests must be sent to the same recipient at one address.
3. Click Add to cart.
4. Log in (or create an account) and proceed to checkout.
5. Select the Shipping to Multiple addresses checkbox and then for each line item, select the shipping address (including recipient name) or add a new one.
6. Complete your purchase.

We want to securely deliver your lab test results to you. As part of the purchasing process, you will need to log in to your Quest account. If you don’t already have one, you will be asked to create one.

If you have a MyQuest account already, you can also use your MyQuest account credentials to log in on questhealth.com and purchase tests.

Yes, if you already have a MyQuest account, you can use those same credentials to log in on questhealth.com.

Note: If you have a MyQuest account, but have not confirmed your email to Quest, you must do so in order to receive your lab test results.

No, you only need to create a Quest account to purchase lab tests and receive results online. MyQuest™ account use is optional. Please note that the lab tests ordered by your doctor will only be viewable in a MyQuest™ account.

From the navigation bar on the top right side of questhealth.com, click “Login.” Then, click “Create an account” and fill in the information to register. You will receive a confirmation email to activate your account; if you do not receive this email, double check your Spam and Junk folders. If it's not there, click “Login” on the top navigation bar of questhealth.com and re-enter your credentials. There will be a pop-up window to resend the confirmation email with a link to confirm your email address and complete the new account setup.

The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on questhealth.com. However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.

If you update your communication email address:

• Your User ID will not change;
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on questhealth.com. However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.

If you update your communication email address:

• Your User ID will not change;
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

Yes. To change your Communication Email address, please log in and open Communication preferences in your Account settings to enter your new email address.

If you update your communication email address:

• Your User ID will not change
• We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.

If you forgot your password:

1. Click Login on the navigation bar at the top of questhealth.com.
2. Click Forgot Password.
3. You will be sent an email from noreply@QuestDiagnostics.com containing a 6-digit verification code that will only remain valid for 30 minutes.
4. Enter the 6-digit verification code then click Next.
5. Type in your new password, and then type it again to confirm.
   • Passwords are case-sensitive and must contain a lowercase letter, a capital letter (uppercase), a number or special character, and be between 8 and 30 characters in length.
6. Click Next.
7. When you see the Success page, click Back to Login to log in to your account.
8. You will receive an email confirming your password change.

Please contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html

Yes, you can update the personal information such as phone number and addresses on your account by logging in, going to your Account Profile and clicking Edit. Important: If you have purchased an in-person test prior to updating the personal information, please inform the phlebotomist when you visit the Quest Diagnostics Patient Service Center of any account information changes so they can be updated on your Results report.

If you don't find the answers you are looking for in the FAQ, you can:
1. Access Quest Chat. Quest Chat can answer many frequently asked questions. Quest Chat is accessible from the icon on the bottom right of each page or in the Customer Support page. Once Quest Chat opens, just type in your question.
2. Call Customer Service at 1-844-QDTESTS (1-844-738-3787), Monday through Friday, 8am to 7pm EST.

You can speak to a customer service representative at 1-844-QDTESTS (1-844-738-3787), Monday through Friday, 8am to 7pm EST.

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

In-person Tests

• You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

For home collection kits with that can be used and resulted at home:

• These home collection kits cannot be canceled and are nonrefundable.

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.

To cancel your purchase with a Quest Customer Support representative:

Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.

Here’s an overview of some of the terminology used in the HIPAA Authorization. If you have other questions, please reach out to our customer support team: Monday-Friday 8:00 AM – 7:00 PM EST at 1.844.QDTESTS (1.844.738.3787).

Quest Consumer Inc. and its successors (“Quest Consumer”)

Quest Consumer Inc. is a member of the Quest Diagnostics family of companies. It operates the questhealth.com website. Quest Consumer Inc. is a subsidiary of Quest Diagnostics, but, unlike Quest Diagnostics, Quest Consumer Inc. is not a laboratory testing company or healthcare provider and is not a covered entity that is subject to the requirements of HIPAA. Quest Consumer Inc.’s successors would include, but not be limited to, any company that takes over the operations of Quest Consumer Inc. in the future.

Service providers

Companies that are contracted with Quest Diagnostics and/or Quest Consumer Inc. to provide services to them or on their behalf. Quest Diagnostics Incorporated and its subsidiaries and affiliates.

Quest Diagnostics Incorporated and the family of companies that it owns or controls.

Some Quest Diagnostics affiliates are CLIA-certified laboratories and HIPAA-covered entities. Other affiliates, such as Quest Consumer, are not.

View all FAQs

Yes. If you would like more information about our small business solutions, including the purchase of promotional codes (or coupons) for employee use, please contact our business development team: CITPartnerships@questdiagnostics.com.

 

 

 

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