Our team is here to help
At Quest, our goal is to help you better understand and take control of your health. Find answers to common questions below, like how to access your test results and update your appointment.
Can't find what you're looking for? Contact our team via chat or phone.
Manage your Quest account
Access test results
View your test results as they become available.
Change an appointment
Schedule or reschedule your appointments online.
View or modify appointment
Have questions? Use the link on your results report page to share directly with your doctor.
How can we help?
Find the answers to most questions
Find the answers to common questions, like how to access your results, appointment changes, and more.
If you don't see your exact question, see all FAQs.
You will receive an email notification when your results are ready. You can log in and view the results on your Quest Results page.
Note: If you are waiting for lab results in CA or PA your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
An acknowledgement page will appear after you complete your checkout. Once your purchase is processed, you will get a purchase confirmation email from Quest sent to the email address you used to register your account. You will also see it listed on your Orders page in your Account.
No. The tests available for purchase on this website are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.
Note: COVID-19 testing may be available with no out-of-pocket costs for eligible insured individuals when billed to a health plan, including Medicare and Medicaid. View $0 out-of-pocket testing options or reach out to your healthcare provider.
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same page. If you are waiting for lab results in CA or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.
In Person Tests
You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
Home Collection Kits
Home collection kits that can be used and resulted at home cannot be canceled and are nonrefundable.
To cancel your purchase with a Quest Customer Support representative
Contact Customer Support
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.
Chat with us?
Click the chat icon in the bottom right corner of your screen.
Want to speak to someone?
For questions about purchased tests, your questhealth.com account, or the questhealth.com website, contact Quest’s Consumer Support Lines
Monday-Friday 8:00 AM – 7:00 PM EST
For medical questions about your questhealth.com results you have received, contact PWN Health
Monday-Friday 9:00 AM – 5:30 PM EST
For other Quest Diagnostics Support, including for results ordered by your physician, MyQuest account troubleshooting, and patient bills – not relating to questhealth.com – contact Quest Diagnostic General Customer Support