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At Quest, our goal is to help you better understand and take control of your health. Find answers to common questions below, like how to access your test results and update your appointment.
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Find the answers to common questions, like how to access your results, appointment changes, and more.
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You will receive an email notification when your lab test results are ready. You can log in and view the results on your Quest Results page.
Note: If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
No. The lab tests available for purchase on questhealth.com are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.
Note: COVID-19 testing may be available with no out-of-pocket costs for eligible insured individuals when billed to a health plan, including Medicare and Medicaid. View $0 out-of-pocket testing options or reach out to your healthcare provider.
As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same web page. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.
You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
Home Collection Kits
For home collection kits which can be used and resulted at home. These home collection kits cannot be canceled and are nonrefundable. For home collection kits with lab processing and resulting:
- After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.
- After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. Refunds will be processed within 14 business days of purchase expiration.
To cancel your purchase with a Quest Customer Support representative
Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.
An acknowledgement page will appear after you complete your checkout. Once your purchase is processed, you will get a purchase confirmation email from Quest, sent to the email address you used to register your account. You will also see your lab test(s) listed on your Orders page in your Account.
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Want to speak to someone?
For questions about purchased tests, your questhealth.com account, or the questhealth.com website, contact Quest’s Consumer Support Lines
Monday-Friday 8:00 AM – 7:00 PM EST
For medical questions about your questhealth.com results you have received, contact PWN Health
Monday-Friday 9:00 AM – 5:30 PM EST
For other Quest Diagnostics Support, including for results ordered by your physician, MyQuest account troubleshooting, and patient bills – not relating to questhealth.com – contact Quest Diagnostic General Customer Support