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Questions about questhealth.com?
Get help with the questhealth.com website, your questhealth.com account, and past questhealth.com purchases. Monday-Friday, 8am-7pm ET.
Questions about test results & support?
Call PWNHealth to speak to a physician about your test results. Monday-Friday 9AM – 5:30PM ET.
Questions about Quest Diagnostics?
Get help with questions regarding doctor-ordered tests, your MyQuest account, and billing. Monday-Friday, 8am-7pm ET.
Chat with us
Chat with Quest by typing your question in the green chat icon at the bottom right corner of your screen.
Questions about questhealth.com?
Questions about test results & support?
Questions about Quest Diagnostics?
Chat with us
Get help with the questhealth.com website, your questhealth.com account, and past questhealth.com purchases. Monday-Friday, 8am-7pm ET.
Call PWNHealth to speak to a physician about your test results. Monday-Friday 9AM – 5:30PM ET.
Get help with questions regarding doctor-ordered tests, your MyQuest account, and billing. Monday-Friday, 8am-7pm ET.
Chat with Quest by typing your question in the green chat icon at the bottom right corner of your screen.
Manage your Quest account
Access test results
View your test results as they become available.
See results
Change an appointment
Schedule or reschedule your appointments online.
View or modify appointment
Share results
Have questions? Use the link on your results report page to share directly with your doctor.
If you don't find the answers you are looking for in the FAQ, you can:
1. Access Quest Chat. Quest Chat can answer many frequently asked questions. Quest Chat is accessible from the icon on the bottom right of each page or in the Customer Support page. Once Quest Chat opens, just type in your question.
2. Call Customer Service at 1-844-QDTESTS (1-844-738-3787), Monday through Friday, 8am to 7pm ET.
You can speak to a customer service representative at 1-844-QDTESTS (1-844-738-3787), Monday through Friday, 8am to 7pm ET.
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
In-person Tests
- You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
For home collection kits with that can be used and resulted at home:
- These home collection kits cannot be canceled and are nonrefundable.
For all other home collection kits with lab processing and resulting:
- After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.
To cancel your purchase with a Quest Customer Support representative:
Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.
Here’s an overview of some of the terminology used in the HIPAA Authorization. If you have other questions, please reach out to our customer support team: Monday-Friday 8:00 AM – 7:00 PM ET at 1.844.QDTESTS (1.844.738.3787).
Quest Consumer Inc. and its successors (“Quest Consumer”)
Quest Consumer Inc. is a member of the Quest Diagnostics family of companies. It operates the questhealth.com website. Quest Consumer Inc. is a subsidiary of Quest Diagnostics, but, unlike Quest Diagnostics, Quest Consumer Inc. is not a laboratory testing company or healthcare provider and is not a covered entity that is subject to the requirements of HIPAA. Quest Consumer Inc.’s successors would include, but not be limited to, any company that takes over the operations of Quest Consumer Inc. in the future.
Service providers
Companies that are contracted with Quest Diagnostics and/or Quest Consumer Inc. to provide services to them or on their behalf. Quest Diagnostics Incorporated and its subsidiaries and affiliates.
Quest Diagnostics Incorporated and the family of companies that it owns or controls.
Some Quest Diagnostics affiliates are CLIA-certified laboratories and HIPAA-covered entities. Other affiliates, such as Quest Consumer, are not.