FAQs: Quest Mobile® Phlebotomists & In-Home Collection
Quest Mobile phlebotomists undergo regular proficiency testing, follow rigorous safety protocols, are up-to-date on their credentials and have passed a multi-step safety screening and background check. Quest Mobile phlebotomists have backgrounds such as RNs, LPNs, Medical Assistants, Medical Technicians and Lab Technicians.
The Quest Mobile phlebotomist will deliver your test sample directly to the closest Quest Diagnostics location for processing. You will receive an email notification when your lab test results are ready.
Once your in-home sample collection purchase is processed, you will get a purchase confirmation email from Quest. It will be sent to the email address you used to register your account. You will also receive an email and text message from Quest Mobile with a link to schedule your in-home sample collection with a Quest Mobile phlebotomist. Please note: Quest Mobile does not offer same day or weekend appointments.
Rescheduling
You may reschedule your sample collection up to 24 hours in advance of your scheduled appointment. Appointment changes made less than 24-hours of the scheduled in-home sample collection may result in cancellation, and you will be charged the full collection fee.
Cancellation
You may cancel your in-home sample collection up to 24 hours in advance of your scheduled appointment. There is a non-refundable cancellation fee of $10, which includes Quest Mobile™ administrative fees. In some states, applicable taxes are non-refundable as well.
Cancellations made less than 24 hours in advance of your scheduled in-home sample collection appointment are non-refundable and you will be charged the full collection fee of $55.
If you do not complete your in-home sample collection within 60 days of your purchase, your purchase will expire and you will be charged the full collection fee of $55.
To make any changes to your appointment, please call Quest Mobile™ at 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.
Quest currently offers in-home sample collection in select areas through Quest Mobile. Click the link at the top of the page to see if your zip code is eligible. If you live in certain zip codes and the sample collection for your test can be done at home, you are eligible to book in-home sample collection.
The Quest Mobile customer service group is ready to assist you. For further information please call 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.
No, you can only purchase in-home sample collection for yourself.
The following tests are ineligible for in-home collection with Quest Mobile: Tuberculosis Blood Test, Vitamin B Supplement Test Panel, High Protein Diet Vitamin Deficiency Test Panel, High Fat Diet Vitamin Deficiency Panel, H. Pylori Screen, Covid-19 and Flu Test and Covid-19 Active Infection tests, and at home tests and home collection kits.