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Frequently Asked Questions
Find answers to the most commonly asked questions right here. Can't find the answer you are looking for?
No. We have over 50 lab tests that you can conveniently purchase online without visiting a doctor’s office. You may need to visit a Quest Patient Service Center to have your sample collected.
Yes. Our lab tests are the same lab tests trusted by doctors and hospitals across the U.S. and are performed in laboratories that are CLIA-certified.
Quest is working with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services to you in connection with Quest. PWN services include physician oversight of all tests (based upon the information that you share), including ordering tests, if appropriate, and evaluating results once available. You will also have the opportunity to speak with a PWN physician to discuss the lab results, and in some states (and for adults only), the Licensed PWN physician will be able to provide treatment for some conditions. Before submitting your payment for your testing purchase, you will see the fees collected on behalf of PWN for their services to you. If 1 or more of your results indicates that you need prompt attention, you will receive a call directly from the PWN care coordination team. Additionally, if 1 or more of your results is for a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. All of test results will be sent directly to your Quest account.
If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.
Services provided by PWN are subject to its terms and conditions and privacy policies. To read PWN's terms and privacy policies, click here.
We can't tell you which tests to purchase. You can find an explanation of the tests on our website (which includes the age range for tests that are available for children), but if you're not sure which to choose, please speak with your doctor.
Yes. Currently, tests are not available in Arizona, Alaska, and Hawaii, as well as Puerto Rico.
Note: In Arizona, Sonora Quest Laboratories offers testing that you can purchase through My Lab ReQuest™. Visit www.MyLabReQuest.com to learn more.
No. The lab testing you purchase cannot be prioritized or expedited.
Click "Shop" on the top navigation bar of this site to browse and select tests to add to your cart. If you haven't already done so, you will need to create an account to proceed to checkout.
On selected tests you'll be asked relevant medical questions. This is to help determine that the test you select is right for you.
PWNHealth and its affiliates will review your purchase to ensure it's medically appropriate before submitting a test order for processing. They will also review your test results and contact you directly if your results require prompt attention. Should you have any questions, PWNHealth and its affiliates are available to discuss.
You may live in a state where our tests are not available. Additionally, some tests are not available to people of a specific sex or age.
No. You can only purchase 1 unit of a test at a time for yourself.
An acknowledgement page will appear after you complete your checkout. Once your purchase is processed, you will get a purchase confirmation email from Quest sent to the email address you used to register your account. You will also see it listed on your Orders page in your Account.
You may live in a state where our tests are not available, or your age or gender may exclude a purchase. Check that there are no duplicate tests in your cart you can only purchase 1 of the same tests at a time. Also, check that the address on your account is not a P.O. Box number; we can only accept a street address.
If you purchase a single test and a panel of tests, or 2 panels at the same time, some test components may overlap. In either case, we automatically deduct the cost of the overlapped component from your cart, so you only get charged once for the same test component.
For example, if you add a Basic Health Profile and a Cholesterol Panel to your cart, the price of the Cholesterol Panel will be deducted at checkout because it is part of the Basic Health Profile already.
You can use your promo code during the checkout process. On the Cart page, you will see a text box Enter Promo Code. Type in your promo code and then apply the code. Your discount will then display as a line item in the subtotal and the total will be updated to reflect the discount.
Make sure you have typed in the promo code correctly, that the code hasn't expired, and that the promo code is valid for the products that you are purchasing.
Please see the information provided with your promo code for specific eligibility details.
Promo codes must be entered during checkout. They cannot be retroactively added. If you are unsure if you added a promo code, check your receipt or review your purchase on the Quest Orders page. If a promo was applied, you will see the discount in a line item of the subtotal and in the total.
Currently, there are over 50 lab tests available for purchase on Questhealth.com. We are continuously adding more tests for our customers to purchase. These are the same quality tests trusted by hospitals and doctors.
Click “Shop” on the top navigation to browse our tests.
Note: Your doctor can still order more specific or complex diagnostic tests from Quest Diagnostics, covering the widest range of medical scenarios.
If you are creating a new account during your first checkout, you will be sent an email to confirm your email address after you complete the first purchase. This confirmation is required to see your results.
If you have purchased a test previously, for your added security, we will ask you to confirm your email before making a new purchase or viewing results if you haven’t already done so.
Note: If you change your communication email address, you will need to confirm the new email address too.
Tests purchased on questhealth.com are only for individuals who intend to pay directly for testing and do not want to submit a claim for reimbursement under their health insurance.
Discount valid on tests purchased online through questhealth.com. Discount do not apply to the Physician Fee. Physician Fees are collected on behalf of PWNHealth and its affiliated entities for independent physician oversight of lab testing including ordering testing if appropriate, and providing physician follow-up services. The PWNHealth fee is nonrefundable. Discount valid through December 11th, 2022.
Tests purchased on questhealth.com are only for individuals who intend to pay directly for testing and do not want to submit a claim for reimbursement under their health insurance.
Discount valid on tests purchased online through questhealth.com. Discount do not apply to the Physician Fee. Physician Fees are collected on behalf of PWNHealth and its affiliated entities for independent physician oversight of lab testing including ordering testing if appropriate, and providing physician follow-up services. The PWNHealth fee is nonrefundable. Discount valid through December 4th, 2022.
The following credit cards are accepted: Visa®, Mastercard®, American Express. Debit cards and Apple Pay are also accepted. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can also be used if they work as credit/debit cards. We do not determine eligibility of expenses under the rules for your HSA/FSA.
Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.
Yes. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can also be used as long as they work as credit/debit cards. We do not determine eligibility of expenses under the rules for your HSA/FSA.
Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.
No. The tests available for purchase on this website are only for individuals who want to pay directly for testing and do not want to seek reimbursement from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.
Note: COVID-19 testing may be available with no out-of-pocket costs for eligible insured individuals when billed to a health plan, including Medicare and Medicaid. View $0 out-of-pocket testing options or reach out to your healthcare provider.
Yes. We use Transport Layer Security (TLS) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.
Log in and check the Quest Orders page for the status of your purchase. If your transaction is NOT on the Orders page, it is likely that the charge is still being processed by your credit card company.
If we were unable to perform a test that was purchased, you will see a "Test Not Performed" (TNP) message on your result, and you will be refunded to the original form of payment used in the purchase.
No, however appointments take priority over walk-ins. Schedule an appointment to avoid waiting in line. Appointments can be scheduled during or after purchase.
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
No, multiple tests purchased can be scheduled for an appointment at the same time.
Most of the time, you can have your sample collected for multiple orders within 1 appointment. There are a few tests (such as glucose testing) which may require a separate appointment due to requirements such as fasting or the need for a longer appointment time.
If you have your appointment confirmation email, you can reschedule or cancel your appointment from the link in the email.
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
No. Your purchase will remain valid for 60 days after purchase. You can reschedule an appointment at any time before it expires. See our Expiration Policy here.
Please be aware that when you visit a Quest Patient Service Center:
- Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
- If you walk in, you will have to wait for the next available opening.
- Masks or face coverings are required while in a patient service center, even if you got a COVID-19 vaccination.
Note: If you have severe symptoms such as a high-grade fever of 102° F that has lasted for 48 hours or severe and constant shortness of breath, please see your doctor before making an appointment.
Protecting your health is more important than ever. Quest Diagnostics Peace of Mind program makes it easier and safer to access the routine testing you need. For more information, click here.
Some blood tests require that you refrain from eating or drinking anything but water (fasting) prior to having your blood drawn. Fasting or diet requirements will be detailed in your confirmation email.
Fasting is where you do not eat or drink anything except water before having a lab test usually for 8 hours or more. If you have prescription medications, you should continue taking them during this time. Please visit www.QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
For tests that require fasting, it provides the most reliable results. If you did not fast and want us to perform the test anyway, well note it on the report for reference.
Sign in using the electronic kiosk or, if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID. Be sure to mark the reason for your visit when signing in. Additionally, please bring your order number or a copy of your order details.
You will receive an email notification when your results are ready. You can log in and view the results on your Quest Results page.
As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same page. If you are waiting for lab results in CA, PA, or MD, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.
You will be the only one with access to your information and lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest and PWN will disclose your information and/or test results if required by law, such as to public health authorities.
Also, if you request testing as part of a no cost to you program (eg, no cost to you COVID-19 testing), your information and, when required, test results will be shared with your insurance company and/or the government as part of the billing and claims process, and results may be shared with your primary doctor or other provider if they request your results for treatment purposes.
For additional information, please see the PWN privacy policy and the Quest privacy policy.
No. But if you have a MyQuest™ account, you can log in to see the lab test results that your doctor ordered. Alternatively, contact your doctors office directly.
For your added security, we use Multifactor Authentication to verify that its you logging in to view your confidential lab results or orders. Once you have navigated to the order or results pages, we will send you an email with a verification code. After you enter this code, you will have full access to your orders and results. The verification code will stay valid for 5 minutes. If it expires, you can choose to resend the code.
Note: For each code, you will have 3 attempts to enter the code correctly before being logged out of your account.
There will be a link to resend the code on the pop-up window where you enter the code.
Your purchase includes the option to talk to a PWNHealth physician who can explain your results. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.
Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab results; and in some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result you will receive a call directly from the PWN care coordination team.
If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.
Note: Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout) and on your receipt. This is the amount of fees that Quest is collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN. Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab results; and in some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result you will receive a call directly from the PWN care coordination team. If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday to Friday 9:00 AM to 5:30 PM EST at 1.855.205.6146.
Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout) and on your receipt. This is the amount of fees that Quest collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN.
Please log in and check your Quest Results page for the status of your results.
You can also contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html
Please contact Customer Service for further assistance by clicking this link: Questhealth.com/customer-support.html
For your added security, once you have logged in, confirmed your email address (if you have not done this yet), and correctly entered a verification code, your purchases will be listed on the Orders tab in your account.
In person tests
You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
To cancel your purchase with Quest Customer Service
Click here to contact Customer Support
NOTE: For tests with appointments
Please make sure to also cancel your appointment on the appointment scheduler
Once you have canceled your purchase, or your order has expired, your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
For more information, please review our cancellation policy.
If it has been more than 14 days since your order expired or you canceled your purchase, please contact Customer Service for further assistance by clicking here.
For more information, please review our Cancellation Policy.
In person tests
If you do not have your sample collected at our Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will be automatically refunded your total purchase amount minus the nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest administrative fees. In some states, applicable taxes are nonrefundable as well. For some testing programs, you will not be charged the nonrefundable cancellation fee; please review the details of your program for additional information.
For more information, please review our Cancellation Policy.
The email is letting you know that you have not had a sample collected for a test you purchased, and you only have a few days left before your purchase expires. The email will note the expiration date of the test. If you let it lapse, your purchase will be partially refunded according to our expiration policy.
Make an appointment to have your sample collected before the expiration date.
For more information, please review our Expiration Policy.
If you do not have your sample collected at a Quest Patient Service Center within 60 days of your purchase, your purchase will expire. You will receive an email detailing that your purchase has expired and that you will receive a refund minus any nonrefundable PWN and Quest administration fees and applicable taxes.
For more information, please review our Expiration Policy.
Licensed PWNHealth physicians provide oversight for all lab tests purchased on questhealth.com, based upon the information that you share. Therefore, you will see the purchase showing “Pending” on the Orders tab in your account immediately after you complete the checkout. Once PWNHealth has reviewed and approved your order, you will receive an order confirmation email and be able to see your purchase updated to “Order placed” in your account. If your purchase needs further attention, you will be notified via email.
We want to securely deliver your lab test results to you. As part of the purchasing process, you will need to log in to your Quest account. If you dont already have one, you will be asked to create one.
If you have a MyQuest account already, you can also use your MyQuest account credentials to log in on Questhealth.com and purchase tests.
Yes, if you already have a MyQuest account you can use those same credentials to login on Questhealth.com.
Note: If you have a MyQuest account, but have not confirmed your email to Quest, you must do so in order to receive your lab test results.
No, you only need to create a Quest account to purchase lab tests and receive results online. MyQuest™ account use is optional. Please note that the lab tests ordered by your doctor will only be viewable in a MyQuest™ account.
First, check your Spam and Junk folders. If it's not there, click Login on the top navigation bar of this website and enter your credentials. There will be a pop-up window to resend the confirmation email with a link to confirm your email address and complete the new account setup.
The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on Questhealth.com.
However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.
If you update your communication email address:
- Your User ID will not change
- We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.
The email you used to register your account is your User ID and cannot be changed. You will use this email as your user ID to log in on Questhealth.com.
However, you can update the communication email address we use to email you about your lab tests or other communications related to your account.
If you update your communication email address:
- Your User ID will not change
- We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.
Yes. To change your Communication Email address, please log in and open Communication preferences in your Account settings to enter your new email address.
If you update your communication email address:
- Your User ID will not change
- We will send a confirmation email to your new address with a link for you to click to confirm the address change. This step must be completed before you can log in to your account or purchase tests.
If you forgot your password:
- Click Login on the top navigation bar as you normally would.
- Click Forgot Password.
- You will be sent an email from noreply@QuestDiagnostics.com containing a 6-digit verification code that will only remain valid for 30 minutes.
- Enter the 6-digit verification code then click Next.
- Type in your new password, and then type it again to confirm.
- Passwords are case-sensitive and must contain a lowercase letter, a capital letter (uppercase), a number or special character, and be between 8 and 30 characters in length.
- Click Next.
- When you see the Success page, click Back to Login to log in to your account.
- You will receive an email confirming your password change.
Please contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html
Yes, you can update the personal information such as phone number and addresses on your account by logging in, going to your Account Profile and clicking Edit.
Important: If you have purchased an in-person test prior to updating the personal information, please inform the phlebotomist when you visit the Quest Patient Service Center of any account information changes so they can be updated on your Results report.
If you don't find the answers you are looking for in the FAQ, you can:
1. Access Quest Chat. Quest Chat can answer many frequently asked questions. Quest Chat is accessible from the icon on each page or in the Customer Support page. Once Quest Chat opens, just type your question.
2. Call Customer Service at 1-844-QDTESTS (1-844-738-3787). Monday to Friday, 8am to 7pm EST.
You can call Customer Service at 1-844-QDTESTS (1-844-738-3787). Monday to Friday, 8am to 7pm EST
In person tests
You have 60 days to cancel your purchase prior to sample collection at our Quest Patient Service Center. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.
To cancel your purchase with Quest Customer Service
Click here to contact Customer Support
NOTE: For tests with appointments
Please make sure to also cancel your appointment on the appointment scheduler
You can schedule an appointment in our appointment scheduler.
Already have an appointment? View, change or cancel here.
Yes. If you would like more information about our small business solutions, including the purchase of promotional codes (or coupons) for employee use, please contact us at QuestDirectTM Business Support: QuestDirectBusinessSupport@questdiagnostics.com.
Note: The QuestDirectTM Small Business Testing Program ended on 8/31/2022 and all promotional codes associated with the program expired on 9/15/2022.