Quest Consumer Inc. (“Quest Consumer”) enables individuals to select and purchase laboratory testing from Quest Diagnostics Incorporated (“Quest Diagnostics”). When You purchase services (“Services”) for Yourself/ Your minor, You agree to be bound by the following terms and conditions understanding that should You choose not to accept them, You will not be able to purchase the Services. “You” or “Your” shall mean the purchaser of any of the Services and “We” or “Us” or “Our” shall mean Quest Consumer.

1. These Quest Consumer Inc. Terms and Conditions of Service do not apply to purchases of COVID-19 At-Home Rapid Antigen Test (2 count) laboratory testing kit(s), which are ordered, proctored, and resulted by eMed Labs, LLC, including through use of Abbott Diagnostics Scarborough, Inc.'s NAVICA software application (together, the "eMed Proctored Solution"). Purchases of Services related to the eMed Proctored Solution are subject to the eMed Proctored Solution Terms of Service and eMed Proctored Solution Privacy Notice, as Well as the following: eMed's terms of sale, eMed Proctored Solution Terms of use, and privacy policy, eMed's Notice of Privacy Practices, and the NAVICA application's end user license agreement (available upon app download) and Global Point of care Privacy Notice. For clarity, Quest Diagnostics does not provide the laboratory testing for the eMed Proctored Solution so these terms and conditions do not apply. The Quest Consumer terms of service for the eMed Proctored Solution can be found here.
2. You are 18 years of age or older and are voluntarily requesting Services on Your/ Your minor's behalf.
3. The information that You have provided to purchase the Services is correct to the best of Your knowledge.
4. Your test request is submitted to a board-certified physician licensed in Your state (or their designee) from PWNHealth LLC and its related professional entities (“PWN”) to review, approve and order Your testing in accordance with state laws and regulations.
5. To make a purchase on questhealth.com, You must have signed a HIPAA Authorization. The HIPAA Authorization allows Quest Diagnostics to share information about You and Your lab tests with Quest Consumer, a non-HIPAA covered entity. For COVID-19 tests, You may receive Your/ Your minor’s test results by secure email to the email address that You provided when You purchased the testing.
6. Once Your/ Your minor’s results are ready, You will receive an email notification and You can access the results by logging into questhealth.com. While emails are attempted to be sent securely, they may not remain encrypted during transmission. There is a risk that electronic communications, including emails and texts, could be intercepted or viewed by a third party. Once received by You, anyone with access to Your email account or device can see Your emails or texts. When You provide Your phone number and/or email, You acknowledge and accept this risk.
7. Quest Consumer will only use information You provide as permitted by the Quest Consumer Privacy Notice and applicable law. The purpose of Our Privacy Notice is to identify the information We collect online, the steps We take to protect it and Your choices regarding how that information is used. For example, We may use Your personal information to provide emails (and texts if You separately opt in to receive text messages) containing information about our products and services, events and/or news, that may be of interest to You, as permitted by law. After creating Your account, You can visit Your questhealth.com account to adjust Your communication preferences.
8. Testing purchased from Quest Consumer does not replace the interpretation of results and the care recommendations of a physician. It is solely Your responsibility to promptly discuss Your/ Your minor's laboratory results with a physician and Quest Consumer recommends that You do so. The test results that You receive are not intended to diagnose or treat disease and do not constitute the practice of medicine. Test results may vary depending upon, but not limited to, personal information such as age, medications and fasting status (refrained from eating or drinking anything but water for a number of hours prior to testing). False-positive and false-negative test results are possible and are one reason why We recommend that You should discuss all results with Your/ Your minor's personal physician. There are various medical diseases that cannot be uncovered by these tests alone.
9. Your/ Your minor's results will be reviewed by a board-certified physician, licensed in Your state from PWN. You may be contacted if the PWN physician determines, in his or her independent medical judgment, that one or more of Your/ Your minor's test results is sufficiently outside a normal reference range to indicate a need for You to seek medical attention ("Alert Calling"). You agree that You have authorized this process and that You hereby waive any claim You could assert pursuant to any privacy laws regarding this message that is believed to be medically necessary for Your well-being.
10. We emphasize that You should share Your/ Your minor's test results with Your/ Your minor's personal physician for treatment purposes as appropriate. If results come back out of normal range, Your/ Your minor's physician may order further testing which may generate additional expense. After results are received, You may also choose to speak with a care coordinator at PWN or a PWN Physician licensed in Your state to explain the results. You understand and agree that any services provided to You by PWN, including Alert Calling (as described above) and the determination as to whether Alert Calling is medically appropriate and any consultations or coaching sessions with PWN and advice and treatment provided or not provided during those sessions are being provided directly by PWN using their own independent medical judgment and are subject to PWN's Terms of Service and Privacy Policies. You further understand and agree that Quest Consumer is not involved in providing these PWN services to You and would not be responsible for any performance or failure to perform by PWN of these services. The PWN service fee, indicated when You make Your purchase, is being collected by Quest Consumer on behalf of PWN and is non-refundable.
11. By purchasing the Services through questhealth.com, You have elected not to submit any invoice or claim for reimbursement to any insurer or health plan (including but not limited to Medicare, Medicaid, or any private health insurer or plan). Therefore, You understand and agree that the Services purchased by You through questhealth.com are solely Your financial responsibility.
12. You may be able to submit the expenses associated with this testing to Your Health Savings Account, Flexible Spending Account, Health Reimbursement Account, or similar account for reimbursement. Please check with Your health account administrator to see if these expenses are eligible for reimbursement under Your plan.
13. After Your purchase of in-person tests, You have 60 days to cancel Your purchase prior to sample collection at a Quest Diagnostics location. There is a non-refundable cancellation fee of $20, which includes the fees charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are non-refundable as well. If You do not have Your/ Your minor's sample collected within 60 days of Your purchase, Your purchase will expire. In that event, You will be automatically refunded Your purchase price minus the non-refundable cancellation fee of $20, and applicable taxes, in accordance with state law.
14. If You are participating in a sponsored program using a sponsored promo code, in which a sponsor is paying for all or a portion of Your/Your minor's testing, You must review the terms of Your sponsored program, as provided by Your program sponsor, for additional details. Your/Your minor's sample must be collected within 60 days of initial use of the promo code (or Your/ Your minor's sample must be received by Quest Diagnostics within 60 days of activation if the testing includes a home collection kit). Quest Consumer will not share the results of the testing with Your sponsor in a manner that identifies You/ Your minor. If You purchase testing that is not included in Your sponsored program, You are responsible to pay for that testing. A non-refundable cancellation fee of $20 applies to cancelled or expired in-person testing as described above in Paragraph 13. Some sponsored testing programs may cover the non-refundable cancellation fee. Please review the details of Your sponsored program to learn if You or Your sponsor is responsible for the non-refundable cancellation fee.
15. We may use other organizations at times to provide certain Services or facilitate administrative processes required in connection with the Services.
16. The clinical laboratories and physician groups that provide testing services to You/Your minor after purchase may report Your/Your minor's test results to any local, state, or federal authority, as permitted or required by applicable law, or as authorized by You.
17. No rights to the name or use of the name "Quest" or “Quest Consumer” are granted to You in connection with the Services. You are not authorized to make any metatags or in any other fashion create the impression of affiliation or sponsorship with or by Quest Consumer.
18. Quest Consumer reserves the right to make changes to these Quest Consumer Inc. Terms and Conditions of Service at any time and they will be effective immediately upon posting to the internet. Any of the Services offered (including services offered by PWN as described above) may change from time to time and notice will not be provided.
19. QUEST CONSUMER DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH YOUR PURCHASE OF ANY SERVICES OR INFORMATION CONTAINED ON THIS WEBSITE.
20. By accepting these Quest Consumer Inc. Terms and Conditions of Service, You voluntarily assume any risks associated with the testing. By clicking the Accept/Agree button, You certify that You have read and understand these Terms and Conditions of Service and that You knowingly and voluntarily acknowledge and consent to third-party review and approval of Your testing selection by PWN and testing by Quest Diagnostics as described in these Quest Consumer Inc. Terms and Conditions of Service.