Some home collection kits can be purchased and sent to other people. Review the product page to see if the home collection kit that you are interested in can be given/sent to others.

Note: If you are buying one or more tests for one or more people, make sure that you select the correct number of tests for each person before adding the item to your cart. For example, if you are purchasing two home collection kits for yourself and three home collection kits for Jane, you would first select Me, 2, and then click Add to Cart. Then you would select Others, 3, and the click Add to Cart. (Jane's shipping information can then be added during checkout).

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

If you have your appointment confirmation email, you can reschedule or cancel your appointment via the link in the email.

You can schedule an appointment in our appointment scheduler.

Already have an appointment? View, change or cancel here.

No. Your purchase will remain valid for 60 days after purchase. You can reschedule an appointment at any time before it expires. See our Expiration Policy here.

Please be aware that when you visit a Quest Diagnostics Patient Service Center:

• Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
• Masks or face coverings are required while in a patient service center, even if you got a COVID-19 vaccination.

Note: If you have severe symptoms such as a high-grade fever of 102° F that has lasted for 48 hours or severe and constant shortness of breath, please see your doctor before making an appointment.

Protecting your health is more important than ever. Quest Diagnostics Peace of Mind program makes it easier and safer to access the routine testing you need. For more information, click here.

As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same web page. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

In-person Tests

• You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

For home collection kits with that can be used and resulted at home:

• These home collection kits cannot be canceled and are nonrefundable.

For all other home collection kits with lab processing and resulting:

• After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. In some states, applicable taxes are non-refundable as well.

To cancel your purchase with a Quest Customer Support representative:

Visit the Customer Support page to find information on how to contact customer support.
Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.

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