Quest Mobile® In-Home Sample Collection

Once your In-home Sample Collection purchase is processed, you will get a purchase confirmation email from Quest. It will be sent to the email address you used to register your account. You will also receive an email and text message from Quest Mobile with a link to schedule your in-home sample collection with a Quest Mobile phlebotomist.

Quest Mobile's phlebotomists undergo regular proficiency testing and follow rigorous safety protocols. Quest Mobile employees are up-to-date on their credentials and have passed a multi-step safety screening & background check. Quest Mobile phlebotomists have backgrounds such as RNs, LPNs, Medical Assistants, Medical Technicians and Lab Technicians.

Rescheduling

You may reschedule your sample collection up to 24 hours in advance of your scheduled appointment. Appointment changes made less than 24-hours of the scheduled in-home sample collection may result in cancellation, and you will be charged the full collection fee.

Cancellation

You may cancel your in-home sample collection up to 24 hours in advance of your scheduled appointment. There is a non-refundable cancellation fee of $10, which includes Quest Mobile administrative fees. In some states, applicable taxes are non-refundable as well.

Cancellations made less than 24 hours in advance of your scheduled in-home sample collection appointment are non-refundable and you will be charged the full collection fee of $79.

If you do not complete your in-home sample collection within 60 days of your purchase, your purchase will expire and you will be charged the full collection fee of $79.

To make any changes to your appointment, please call Quest Mobile at 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.

The Quest Mobile customer service group is ready to assist you. For further information please call 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.

The following tests are ineligible for in-home collection with Quest Mobile:

• Bacterial Vaginosis Test
• Biotin (Vitamin B7) Test
• Celiac Disease Nutrient Deficiency Test Panel
• Chronic Headache Test Panel
• Colorectal Screening (FIT) Test Home Collection Kit
• Depression Nutrient Deficiency Panel
• Gastrointestinal Infection ("Stomach Flu") Stool Test Panel
• Heavy Metals Test Panel - Basic
• Heavy Metals Test Panel - Expanded
• H. pylori Breath Test
• Homocysteine Test
• HPV Test for Cervical Cancer Risk (Self-Swab Collection)
• Inflammatory Bowel Disease Nutrient Deficiency Test Panel
• Inflammatory Bowel Disease Test Panel
• Metabolism Test Panel — Expanded
• Nutrient Deficiency Test Panel for Oral Contraceptive Patients
• Primary Aldosteronism Test
• Soy, Peanut, & Tree Nut Allergy Nutrient Deficiency Test Panel
• Thyroid Disorder Nutrient Deficiency Test Panel
• Vaginitis Test Panel
• Vitamin B2, B3 & B5 Test Panel
• Vitamin C Test
• At home tests and home collection kits

Tests purchased on questhealth.com are intended for individuals paying directly—we do not bill insurance, and purchases cannot be submitted for insurance reimbursement.

If your doctor ordered a lab test for you and you are looking to book an appointment for sample collection, you can schedule an appointment here https://appointment.questdiagnostics.com/as-home.

For other questions related to a lab test your doctor ordered for you, including billing and results, you can visit the main Quest Diagnostics site here https://www.questdiagnostics.com.