I did not receive the text message or email from Quest Mobile with link to schedule my in-home sample collection. What do I do now?

Quest currently offers in-home sample collection in select areas through Quest Mobile®. Visit the Quest Mobile® page and click ‘add to cart’ to see if this service is available in your zip code. If you live in certain zip codes and the sample collection for your test can be done at home, you are eligible to book in-home sample collection.

Post in-home sample collection purchase, you will receive an email with a link to register your service. After you register, you will also receive an email and text message from Quest Mobile with a link to schedule your visit from a phlebotomist. Please note: Quest Mobile does not offer same day or weekend appointments.

Quest Mobile phlebotomists undergo regular proficiency testing, follow rigorous safety protocols, are up-to-date on their credentials and have passed a multi-step safety screening and background check. Quest Mobile phlebotomists have backgrounds such as RNs, LPNs, Medical Assistants, Medical Technicians and Lab Technicians.

The Quest Mobile phlebotomist will deliver your test sample directly to the closest Quest Diagnostics location for processing. You will receive an email notification when your lab test results are ready.

Rescheduling

You may reschedule your sample collection up to 24 hours in advance of your scheduled appointment. Appointment changes made less than 24-hours of the scheduled in-home sample collection may result in cancellation, and you will be charged the full collection fee.

Cancellation

You may cancel your in-home sample collection up to 24 hours in advance of your scheduled appointment. There is a non-refundable cancellation fee of $10, which includes Quest Mobile administrative fees. In some states, applicable taxes are non-refundable as well. Cancellations made less than 24 hours in advance of your scheduled in-home sample collection appointment are non-refundable and you will be charged the full amount. If you do not complete your in-home sample collection within 60 days of your purchase, your purchase will expire and you will be charged the full amount. To make any changes to your appointment, please call Quest Mobile at 1-855-392-6361, between 7AM-5PM PST Monday-Friday.

The following tests are ineligible for in-home collection with Quest Mobile:

• Bacterial Vaginosis Test
• Biotin (Vitamin B7) Test
• Celiac Disease Nutrient Deficiency Test Panel
• Chronic Headache Test Panel
• Colorectal Screening (FIT) Test Home Collection Kit
• Depression Nutrient Deficiency Panel
• Gastrointestinal Infection ("Stomach Flu") Stool Test Panel
• Heavy Metals Test Panel - Basic
• Heavy Metals Test Panel - Expanded
• H. pylori Breath Test
• Homocysteine Test
• HPV Test for Cervical Cancer Risk (Self-Swab Collection)
• Inflammatory Bowel Disease Nutrient Deficiency Test Panel
• Inflammatory Bowel Disease Test Panel
• Metabolism Test Panel — Expanded
• Nutrient Deficiency Test Panel for Oral Contraceptive Patients
• Primary Aldosteronism Test
• Soy, Peanut, & Tree Nut Allergy Nutrient Deficiency Test Panel
• Thyroid Disorder Nutrient Deficiency Test Panel
• Vaginitis Test Panel
• Vitamin B2, B3 & B5 Test Panel
• Vitamin C Test
• At home tests and home collection kits

No, you can only purchase in-home sample collection for yourself.