I never got an email notification for my test results. What do I do now?
You can contact Customer Service for assistance 844-738-3787.
Hours of Operation: Monday-Friday 8AM-4PM CST.
You will receive a secure link via email when your results are ready for review. To view results, click on the link and complete the one time verification step.
Test results timing varies by test and results are available when all testing in the order is complete. Please refer to the section "After the test" on the test detail page for more information. Quest will send an email notification as soon as all results are available for review. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.
You will be the only one with access to your lab test results, with the exception of Quest Diagnostics and PWNHealth (including clinician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.
For additional information, please see the PWN privacy policy and the Quest privacy policy.
No. But if you have a MyQuest™ account, you can log in to see the lab test results that your doctor ordered. Alternatively, contact your doctor’s office directly.
Your purchase includes the option to discuss your test results with a PWNHealth healthcare provider at no extra cost. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.
Included with your purchase is the opportunity to speak with a PWN healthcare provider about any of your lab test results. In some states, the PWN healthcare provider will be able to provide treatment. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team.
If you would like to speak with a member of the PWN care coordination team or a PWN healthcare provider to discuss your results, you can contact PWN Monday through Friday between 9AM and 5:30PM EST at 1-855-205-6146.
If you have successfully gone through the one time passcode verification and results are not viewable, please call customer service at: 844-738-3787. Hours of Operation: Monday-Friday 8AM-4PM CST.