Quest believes digital health tools, like artificial intelligence (AI), can be a way to better understand medical information and personal health data. If you’re currently using AI to better understand your health, you’re not alone: A recent survey found that over 40 million people worldwide use AI tools every day for health information.¹ AI could help healthcare providers perform many daily tasks more efficiently, giving them more time to focus on you² and your personal treatment plan.³ AI can also help bridge the gap between patient health data, your understanding of what it may suggest, and preparation for conversations with your healthcare provider.

With your permission, this secure, interactive AI feature can help you achieve the following:

• Better understand your lab test results by explaining terms in more personalized, easy-to-understand language
• Identify and explain personal health trends from consecutive test results to help you track your health over time and share with your healthcare provider
• Prepare thoughtful questions for discussion with your healthcare provider

Your privacy and our technology

Quest AI Companion is built in conjunction with a Google AI-powered chatbot. The purpose of Quest AI Companion in MyQuest is to summarize your completed test results, explain the test's purpose, and identify result trends over time. It answers questions in plain language to help you discuss your health with your healthcare provider. However, it cannot diagnose problems, recommend treatments, or replace your healthcare provider's expertise. Quest Al Companion doesn't have access to information about your medications, diagnoses, or medical procedures. You can't upload other medical information into MyQuest or send it to Quest Al Companion. It is available 24/7 to answer questions, but it is not human and may make mistakes, so always discuss your results with your healthcare provider.

Quest protects your information using industry-standard protocols and does not share your data with advertisers or outside parties. Quest AI Companion accesses your completed test results (up to 20 results less than 5 years old) and your sex and age from your MyQuest account to provide appropriate information. Your test results are never used to train any public large language model (LLM), and data is kept separate from Google's public AI services within Quest's secure, HIPAA-compliant environment. You can provide feedback on Quest AI Companion's answers, but to protect your privacy, chat sessions cannot be resumed, so save important answers by copying and pasting them into a secure document.

Learn more about Quest AI Companion here.

Disclaimer: You must be 18 years of age or older to use Quest AI Companion. Quest AI Companion provides general information that is not a substitute for professional medical advice. Always consult with a healthcare provider about your test results. Terms and Conditions apply and can be found while logged in on your Account Settings page.

References

1. Kelly S. 40M people use ChatGPT for health questions daily, OpenAI says. Healthcare Dive. Published January 5, 2024. Accessed January 30, 2026. 40M users turn to ChatGPT daily for health questions: OpenAI | Healthcare Dive
2. Zabner JM. How Artificial Intelligence Is Disrupting Medicine—and What It Means for Physicians. Harvard Medical School. Published October 18, 2023. Accessed January 30, 2026. https://learn.hms.harvard.edu/insights/all-insights/how-artificial-intelligence-disrupting-medicine-and-what-it-means-physicians
3. Artificial Intelligence and NCI. National Cancer Institute. Updated January 29, 2024. Accessed January 30, 2026. AI and Cancer - NCI