Rescheduling

You may reschedule your sample collection up to 24 hours in advance of your scheduled appointment. Appointment changes made less than 24-hours of the scheduled in-home sample collection may result in cancellation, and you will be charged the full collection fee.

Cancellation

You may cancel your in-home sample collection up to 24 hours in advance of your scheduled appointment. There is a non-refundable cancellation fee of $10, which includes Quest Mobile administrative fees. In some states, applicable taxes are non-refundable as well.

Cancellations made less than 24 hours in advance of your scheduled in-home sample collection appointment are non-refundable and you will be charged the full collection fee of $79.

If you do not complete your in-home sample collection within 60 days of your purchase, your purchase will expire and you will be charged the full collection fee of $79.

To make any changes to your appointment, please call Quest Mobile at 1.855.392.6361, between 7:00 a.m. – 5:00 p.m. PST Monday – Friday.

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