What is Quest's Cancellation Policy?

In person Tests
You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. In some states, applicable taxes are nonrefundable as well. Your refund will be processed within 7-14 business days. You will receive an email confirming your refund is being processed.

Home Collection Kits
Home collection kits that can be used and resulted at home cannot be canceled and are nonrefundable.

To cancel your purchase with a Quest Customer Support representative
Visit the Customer Support page to find information on how to contact customer support.

Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment.