I'm at a Quest Patient Service Center (PSC) and I need help finding my order.

After you place your order, we'll send a confirmation email to the email address you provided at checkout. If you don't see it within 10 minutes, check your spam, junk, or promotions folder. Your order confirmation number will also appear on the confirmation screen. Save this number, as it may be needed to complete future steps or when contacting Customer Support.

Use the order look up tool on questdiagnostics.com to view your order status, items purchased, and purchase amount. If you purchased before January 22, 2025, call us and we can resend your results link.

For HSA or FSA reimbursement claims where you paid separately, the order lookup and confirmation email should provide what most plans require. You can also access a receipt by using the order look up tool. If you need additional documentation, call us and we can help.

Order look up tool

If your sample hasn't been collected and/or your kit hasn't shipped, you can cancel online through the order look up tool on questdiagnostics.com — no need to call. Enter your order number, verify your identity, and follow the cancellation prompts. Non-refundable fees apply to all cancellations: $20 for in-person tests; $45 for home collection kits with lab processing. In some states, taxes are also non-refundable. Refunds are processed within 7–14 business days.

View Cancellation Policy

Cancel my order

Refunds are processed within 7–14 business days after cancellation or expiration. You'll receive a confirmation email once processing begins. For more information, please review the Cancellation Policy.

If it's been more than 14 business days and you still haven't received your refund, please call us at 844.738.3787.

Typically, most tests are ready within 5 business days and some are ready within 1; however, result timing varies by test. Check the "After the test" section on your test's product page for the expected turnaround time. You will receive your results email when all results are ready but partial results may be available in the interim. You may find your partial results in your MyQuest account on questdiagnostics.com if you have one, or by creating one if you do not. If you are having issues linking your MyQuest account, contact us.

View my results

Results FAQ

When your results are ready, you'll receive a secure link by email — click it and complete the one-time verification step to view them. If you have, or create, a MyQuest account on questdiagnostics.com, you may also be able to review your results there. Partial results for individual tests within an order may also show in MyQuest once they become available. You may also view results here on questdiagnostics.com if you have your order confirmation number. Result timing varies by test. Check the "After the test" section on your test's product page for the expected turnaround time. (California and Pennsylvania residents: Your results for certain tests may be held for a period before release due to state law.)

View my results

Results FAQs

Your lab test purchase includes the ability to speak to an independent healthcare provider through PWNHealth. If a result requires prompt attention, PWN will attempt to contact you by phone. You can also reach PWN directly at 1.855.205.6146 (Mon–Fri, 9AM–5:30PM ET).

View my results

Results FAQs

Your lab test purchase includes the ability to speak to an independent healthcare provider through PWNHealth. If a result requires prompt attention, PWN will attempt to contact you by phone. You can also reach PWN directly at 1.855.205.6146 (Mon–Fri, 9AM–5:30PM ET).

After you purchase a test, register your test online using your order number. You can do this via the link on your purchase confirmation page or the email we send you. Registration takes just a few minutes. Registration is required before arrival. Quest Patient Service Center (PSC) staff cannot process your sample without a registered order. Please register before coming in. You can schedule your appointment at the same time as registration, or separately. Once your test is registered, you'll have an additional 60 days to visit a Quest PSC for sample collection.

Register my test

Make an appointment

Find a location

HSA and FSA cards are accepted at checkout and you may be able to use your FSA or HSA funds to purchase lab tests at questhealth.com. Please review your FSA/HSA plan or check with a tax professional to confirm specific requirements for individual eligibility. If your card is declined, you can pay by another method and submit your purchase receipt for reimbursement directly with your benefits administrator.

Quest also offers buy-now-pay-later options through Klarna and Affirm.

Klarna & Affirm FAQs

Payment FAQs

At a Quest Patient Service Center, no separate lab order or printout needed. Your registered lab test covers the visit — the blood draw is included in your purchase price.

If the Quest Patient Service Center (PSC) is unable to locate your order, first verify that your test has been registered. Registration is a required first step that activates your purchase and sends it to Quest for processing. Click here to register your test. Please note: You must have your order confirmation number to register your test. Your order confirmation was emailed to you immediately after purchase.

If you have already registered your test, please ensure the information you provided during registration — such as your name and date of birth — matches exactly the information you shared at the PSC. If you have confirmed the above and the PSC is still unable to locate your order please contact our Customer Support Team at 844.738.3787; Mon-Fri 8AM- 4PM CST.

Schedule an appointment

Find a location

Yes. Your phlebotomist can perform multiple orders at the same time. Simply let them know when you arrive and they can draw multiple orders. This applies whether your doctor ordered them or you purchased multiple tests online at questhealth.com.

Schedule an appointment

Find a location

Shop tests

Lab tests at questhealth.com are currently not available in Arizona, Hawaii, or Puerto Rico. If you live in Arizona, Sonora Quest Laboratories offers testing through MyLabReQuest.com.

Some individual tests have additional restrictions by age, state, or sex — these are noted on each test's product page and you must be 18+ to purchase a test on questhealth.com.

Most promotions Quest offers don't require a promo code and are automatically applied; however, if you have a promo code from one of our affiliates, you can apply it in your shopping cart or at checkout. Enter your promo code in the "Enter Promo Code" box on the Cart page before completing checkout. Your discount will appear as a line item in the subtotal.

Promo codes cannot be applied retroactively to completed orders. If your code isn't working, check that it's entered correctly, hasn't expired, and is valid for the products in your cart. We will also, automatically, apply the best available discount to your purchase so if your promo code is for less than any other promotion you are eligible for, the highest discount (lowest price) will apply.

Please note: Most codes cannot be stacked with other discounts. If you're still having trouble, call our Customer Care Team.

A parent or legal guardian can purchase on a child's behalf. Select tests are available for ages 9+. You'll need to verify your identity and relationship to the child during registration, and a parent or legal guardian must be present at the appointment. The purchaser and registrant must be the same person.

Testing for children FAQs

Shop tests for children & teens

No. questhealth.com offers 150+ lab tests that you can conveniently buy online, anytime — no doctor visit required for purchase. Most of these lab tests do, however, require you to visit a Quest Diagnostics Patient Service Center to have your test sample collected for analysis.

Quest works with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent healthcare provider services associated with your lab test purchase. PWN services include physician oversight of all tests, including the ordering of tests and the evaluation of results once available. If one or more of your results indicates that you need prompt attention, you will receive a call directly from the PWN care coordination team.

You will have the ability to speak with a PWN healthcare provider to discuss the lab results, and in some states, the Licensed PWN healthcare provider may be able to prescribe treatment. Before submitting payment for your purchase, you will see the fees collected on behalf of PWN for their services to you.  

If you would like to speak with a member of the PWN care coordination team or a PWN healthcare provider to discuss your results, you can contact PWN Monday to Friday 9 AM to 5:30 PM EST at 1.855.205.6146.  

Services provided by PWN are subject to its terms and conditions and privacy policies. Read PWN's terms and privacy policies click here.

No. questhealth.com is designed for purchasing tests directly—no doctor’s visit is needed and physician oversight of testing is included with your order from questhealth.com.

If your doctor ordered a lab test for you and you are looking to book an appointment for sample collection, you can schedule an appointment here https://appointment.questdiagnostics.com/as-home.

For other questions related to a lab test your doctor ordered for you, including billing and results, you can visit the main Quest Diagnostics site here https://www.questdiagnostics.com or reach out to your personal physician’s office/insurance company

Tests purchased on questhealth.com are intended for individuals paying directly—we do not bill insurance, and purchases cannot be submitted for insurance reimbursement.

If your doctor ordered a lab test for you and you are looking to book an appointment for sample collection, you can schedule an appointment here https://appointment.questdiagnostics.com/as-home.

For other questions related to a lab test your doctor ordered for you, including billing and results, you can visit the main Quest Diagnostics site here https://www.questdiagnostics.com.